Return or Exchange
Arbourline’s Return & Exchange Policy
At Arbourline, we take great pride in delivering high-quality products that meet your expectations. Our policies are designed to ensure fairness while maintaining the best possible shopping experience for all our customers.
Returns & Exchanges – Our Policy
We only accept return or exchange requests if the product you received was damaged or defective upon delivery.
How to Report a Damaged or Defective Product
Contact Us:
Email us at arbourline@gmail.com
WhatsApp us at +91 78419 93906
Time Frame:
Reach out within 24 hours of delivery to report the issue.
Provide Proof:
Share clear images of the damaged or defective product and its original packaging for verification.
Once the issue is verified, we will process either a replacement or a full refund based on your preference.
Important Points to Note
No Returns or Exchanges for Undamaged Products
If the product delivered matches your order and is free from any damage or defect, we regret to inform you that we cannot process a return or exchange. Please double-check your order details before purchasing.
Design & Pattern Availability
As all our sofa covers are custom-made after receiving your order, we do not keep ready-made covers in stock. In rare cases, due to fabric or color availability, you may receive a different design or pattern than the one originally ordered, while maintaining the selected size, fabric quality, and functionality.
By placing an order with Arbourline, you acknowledge and agree to this possibility. Orders delivered with an alternate design or pattern due to availability are not eligible for return, exchange, or refund. We sincerely request your understanding, as this allows us to continue offering customized sofa covers instead of ready-made stock.
Sale & Discounted Items
Items purchased during sales, special offers, or with a coupon code are not eligible for refunds. Exchanges are strictly limited to cases of damaged or defective products.
Color & Measurement Variations
Slight color differences or minor size variations, as mentioned in the product description, are normal and not considered defects.
Additional Guidelines
Packaging Requirements
The product must be returned in its original condition and packaging to process a replacement or refund.
Processing Time
Once the damaged product is received and verified, the replacement or refund will be processed within 5–7 business days.
Return Pickup Fee for Prepaid Orders
A ₹200 fee will be deducted from the refund amount for return pickup.
Need Assistance?
If you have questions or concerns about your order, we're here to help:
📧 Email: arbourline@gmail.com
📱 WhatsApp: +91 78419 93906
Thank you for understanding our policies. We remain committed to delivering products that bring comfort and satisfaction to your home! 🌿