Cancellation Policy

 

Arbourline Decor – Strict Cancellation, COD Misuse & Legal Action Policy

At , most of our products are custom-manufactured and stitched specifically according to customer-selected sizes, designs, colors, and sofa configurations. Every order involves immediate financial investment, labor, production scheduling, packaging, and logistics commitments from our side.

By placing an order with us through our website, WhatsApp, phone call, Instagram, Facebook, or any other platform, the customer legally agrees to all terms mentioned below.

1. Order Confirmation & Binding Agreement

Before dispatching any order, especially Cash on Delivery (COD) orders, our team personally contacts customers through:

  • Phone calls

  • WhatsApp chats

  • Voice confirmations

  • Order verification messages

During this process, we clearly explain:

  • Product details

  • Size and variant selection

  • Customization details

  • Delivery process

  • COD conditions

  • Strict no-cancellation policy after confirmation

Once the customer confirms the order verbally or in writing, the order becomes final, binding, and non-cancelable.

We maintain complete proof of confirmation including:

  • WhatsApp chats

  • Call recordings

  • Voice notes

  • Customer replies

  • Delivery and tracking logs

These records are securely preserved and may be used as legal evidence in case of disputes, fraud, intentional refusal, or misuse of COD services.

2. Strict No Cancellation Policy After Confirmation

Orders cannot be canceled once:

  • Production has started

  • Stitching/customization has begun

  • The order has been packed

  • The shipment has been dispatched

No cancellation requests will be accepted for reasons including but not limited to:

  • Change of mind

  • Found cheaper product elsewhere

  • Delay in personal availability

  • Family refusal

  • Financial issues after ordering

  • “I do not want it anymore”

  • Refusal without valid reason

  • Ignoring courier calls intentionally

Customers are requested to place orders responsibly only after complete decision-making.

3. Custom-Made Products Are Non-Refundable & Non-Cancelable

All stitched sofa covers and made-to-order products are specially prepared according to customer-provided requirements.

Such products:

  • Cannot be resold easily

  • Cannot be reused commercially

  • Are manufactured specifically for the customer

Therefore, all customized and stitched products are strictly:

  • Non-cancelable

  • Non-returnable

  • Non-refundable

once confirmed or processed.

4. Strict COD Misuse Policy

COD Is a Trust-Based Facility

Cash on Delivery is provided only as a convenience facility for genuine customers. It is not a “trial” or “reservation” service.

Customers do not possess any legal or contractual right to refuse a confirmed order at the time of delivery merely because:

  • They changed their mind

  • They became unavailable

  • They do not wish to spend money anymore

  • They stopped responding

  • Someone else in the family denied acceptance

Refusal of COD Order After Confirmation

If a customer:

  • Refuses delivery after confirmation

  • Stops responding intentionally

  • Blocks our number

  • Avoids courier calls deliberately

  • Gives false commitments

  • Places fake/customized orders without intention to accept

then such conduct shall be treated as:

  • Intentional misuse of COD services

  • Financial harassment to a small business

  • Breach of commitment

  • Fraudulent commercial conduct

5. Customer Liability for Losses

If a confirmed order is refused without fault from our side, the customer shall be liable for recovery of:

  • Product manufacturing cost

  • Stitching/customization charges

  • Forward shipping charges

  • Return shipping charges

  • Packaging expenses

  • Operational handling costs

  • Business losses caused due to refusal

6. Legal Action Against Fraudulent COD Refusal & Financial Loss

At , every confirmed order involves real financial investment from our side including manufacturing, stitching, labor, packaging, shipping, and operational expenses.

When a customer intentionally confirms an order and later:

  • Refuses the parcel at delivery
  • Cancels after dispatch
  • Stops responding intentionally
  • Blocks our calls/messages
  • Provides false commitment to accept delivery
  • Places fake or non-serious orders
  • Misuses the Cash on Delivery (COD) facility

such actions are treated as intentional financial harm and fraudulent misuse of business services.

Legal Proceedings Against Fraudulent Customers

reserves the full legal right to initiate strict legal action against customers who intentionally refuse or cancel confirmed orders upon delivery without any fault from our side.

Legal action may include:

  • Recovery proceedings for business losses
  • Legal notices through advocates
  • Civil claims for compensation and damages
  • Cyber crime complaints for fraudulent online ordering activity
  • Submission of customer details and evidence before appropriate legal authorities

Evidence Maintained By Us

For customer verification and legal protection purposes, we securely maintain:

  • WhatsApp chats
  • Voice recordings
  • Call recordings
  • Order confirmation messages
  • Delivery records
  • Courier tracking history
  • Customer communication logs

These records may be used as valid evidence in legal proceedings, cyber complaints, or recovery actions against customers involved in fraudulent COD refusals or intentional financial loss to our business.

Customer Liability

Customers who refuse confirmed orders after dispatch may be held liable for:

  • Full product value
  • Manufacturing and stitching costs
  • Forward and return courier charges
  • Packaging expenses
  • Operational losses
  • Legal and recovery expenses

By placing a COD order with , the customer acknowledges and agrees that intentional refusal or cancellation after confirmation may result in legal consequences and recovery action.

7. Internal Blacklisting Policy

Customers found involved in COD misuse may face:

  • Permanent COD restriction

  • Blacklisting from future purchases

  • Acceptance of future orders on prepaid basis only

  • Reporting within internal fraud-prevention systems used by logistics/payment partners

8. Damaged or Incorrect Products

If the customer receives:

  • Wrong product

  • Manufacturing defect

  • Transit damage

the customer must inform us within 24 hours of delivery with:

  • Clear unboxing video

  • Product photographs

  • Order details

After verification, we will provide a replacement of the same item.

No refunds shall be issued.

9. Customer Responsibility During Delivery

Customers are responsible for ensuring successful delivery after dispatch.

If unavailable, the customer must:

  • Coordinate with the courier partner

  • Arrange a family member/neighbour to receive the parcel

  • Stay reachable on the registered number

Failure to remain reachable shall not be considered a valid ground for cancellation or refusal.

10. Final Declaration

By placing an order with , the customer confirms that:

  • They have read and agreed to this policy completely

  • They understand custom orders cannot be canceled after confirmation

  • They understand COD does not grant doorstep cancellation rights

  • They agree that confirmation proofs may be retained for legal protection

  • They accept responsibility to receive the parcel once dispatched

  • They understand misuse of COD services may attract legal consequences

Arbourline Decor

Committed to genuine customers, responsible ordering, and protection against fraudulent COD misuse.