Cancellation Policy

A stronger policy will work better if it is strict without making legally risky blanket claims such as calling every refusing customer a “fraud” or saying every COD refusal is automatically a criminal offence. You can make the commercial rule extremely clear: placing the order itself is the customer's authorization to begin production, so you do not need a second confirmation before stitching.

ARBOURLINE DECOR – STRICT NO-CANCELLATION & COD ORDER POLICY

PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER.

At Arbourline Decor, our sofa covers and other made-to-order products are prepared and stitched after an order is placed. We do not treat COD orders as reservations, trials, or orders that customers may casually cancel after production.

When you select your sofa size/configuration, design, colour, quantity, payment method and delivery details and submit your order, you are instructing us to process and prepare that order.

1. ONCE AN ORDER IS PLACED, CANCELLATION IS NOT ACCEPTED

We strictly do not accept cancellation of made-to-order/custom-stitched products once the order has been placed and processing or production has begun.

Customers are provided product photographs, descriptions, available designs, size/configuration information, prices and other relevant details before ordering.

It is therefore the customer's responsibility to verify everything BEFORE clicking “Place Order.”

Once the order is placed, we may immediately begin:

  • Allocating fabric for your order

  • Cutting material

  • Stitching your selected configuration

  • Preparing the selected design/colour

  • Quality checking

  • Packaging

  • Creating the shipment

  • Incurring operational and logistics expenses

We will not manufacture a product at our expense and then accept a casual cancellation simply because the customer changes their mind afterward.

If you are unsure about the size, colour, design, price or whether you actually want the product, DO NOT PLACE THE ORDER.

2. PLACING THE ORDER IS YOUR CONFIRMATION

Customers should understand this clearly:

YOU DO NOT NEED TO CONFIRM YOUR ORDER A SECOND TIME FOR US TO START PROCESSING IT.

By submitting the order through our website or another authorized ordering channel, you are confirming that:

  • You have selected the product intentionally.

  • You have checked the price.

  • You have selected the required size/configuration.

  • You have selected the design/colour offered.

  • You have provided your delivery details.

  • You have selected COD or prepaid payment intentionally.

  • You want Arbourline Decor to process the order.

Any WhatsApp message, telephone call or photograph subsequently sent by our team is primarily for customer service, delivery coordination or additional verification. It should not be interpreted as giving the customer a fresh opportunity to cancel a product that has already entered production.

3. “I CHANGED MY MIND” IS NOT AN ACCEPTABLE CANCELLATION REASON

We are increasingly encountering customers who knowingly place COD orders, allow us to manufacture and prepare their products, and then attempt to withdraw after we inform them that their order is ready.

This causes genuine and avoidable financial loss to our business.

The following will not ordinarily be accepted as valid reasons for cancelling a correctly processed made-to-order product:

  • “I changed my mind.”

  • “I don't want it now.”

  • “My family doesn't want it.”

  • “I ordered somewhere else.”

  • “I found something cheaper.”

  • “I don't have money now.”

  • “I ordered it by mistake” after deliberately selecting the product/options and submitting the order.

  • “Cancel it” after production has already begun.

  • Refusing to respond after the product has been prepared.

  • Refusing COD delivery merely because the customer no longer wants to purchase it.

PLEASE MAKE YOUR DECISION BEFORE PLACING THE ORDER — NOT AFTER WE HAVE SPENT MONEY MANUFACTURING IT.

4. ACTUAL PRODUCT IMAGES DO NOT CREATE A NEW CANCELLATION RIGHT

In some cases, our team may send the customer photographs or videos of the actual prepared product/order before dispatch or during order coordination.

These photographs are provided for transparency and customer service.

Receiving photographs of your prepared order does not reset, reopen or create a cancellation window.

If the product has already been manufactured according to the product, size/configuration, colour/design or other options selected in the order, a customer cannot reasonably treat the completion photograph as an opportunity to simply change their mind.

Where there is an actual error from our side, however, the customer should immediately inform us and we will review it.

5. COD DOES NOT MEAN “ORDER NOW, DECIDE LATER”

CASH ON DELIVERY IS ONLY A PAYMENT METHOD.

Selecting COD does not mean:

“Place the order today, let the seller manufacture it, and decide at the doorstep whether you still feel like buying it.”

That is not the purpose of COD.

COD means that an accepted payment is collected at or around delivery rather than paid when the order is initially placed.

DO NOT SELECT COD IF YOU ARE NOT SERIOUS ABOUT RECEIVING AND PAYING FOR YOUR ORDER.

We reserve the right to restrict COD access for customers with previous unjustified refusals or other indications of COD misuse.

6. INTENTIONAL COD MISUSE WILL BE TAKEN SERIOUSLY

Arbourline Decor will not ignore repeated or apparently deliberate misuse of COD that causes documented financial loss.

Depending on the circumstances and evidence available, examples may include:

  • Knowingly placing an order without genuine intention to accept it

  • Providing false information to obtain COD processing

  • Confirming willingness to receive an order and subsequently deliberately avoiding delivery

  • Blocking communications after a made-to-order product has been manufactured

  • Deliberately refusing a correctly supplied custom order after production

  • Repeatedly placing and refusing COD orders

  • Other conduct reasonably indicating intentional abuse of the ordering facility

Where we reasonably believe deliberate misuse has occurred, we reserve our rights to preserve evidence, restrict future orders and pursue remedies available to us under applicable law.

7. WE MAINTAIN ORDER AND COMMUNICATION RECORDS

For legitimate business administration, dispute resolution, fraud prevention and legal protection, we may retain relevant records in accordance with applicable law, including:

  • Order details

  • Product selections

  • Date and time of order

  • WhatsApp communications

  • Customer confirmations

  • Call/communication records where lawfully maintained

  • Product photographs

  • Dispatch information

  • Courier tracking

  • Delivery attempts

  • COD status

  • Customer complaints and responses

Where a genuine dispute arises, relevant records may be relied upon or provided to appropriate authorities, legal representatives, courts or dispute-resolution bodies where legally permissible.

8. FINANCIAL LOSS CAUSED BY UNJUSTIFIED REFUSAL

A made-to-order product can involve actual expenditure before it ever reaches the customer's doorstep, including:

  • Fabric/material cost

  • Cutting charges

  • Stitching and labour

  • Customization

  • Packaging

  • Forward courier charges

  • Return/RTO courier charges

  • Handling and processing costs

Where a customer's conduct causes recoverable loss, Arbourline Decor reserves the right to seek recovery of legally recoverable amounts and other remedies available under applicable law.

Nothing in this policy should be interpreted as creating a charge or remedy that is prohibited by applicable consumer law.

9. GENUINE PRODUCT PROBLEMS ARE DIFFERENT

This strict cancellation policy is intended to prevent change-of-mind cancellations and deliberate COD misuse.

It does not mean that Arbourline Decor will ignore genuine problems.

If you receive:

  • An incorrect product,

  • An incorrect size/configuration attributable to us,

  • A manufacturing defect, or

  • A product damaged in transit,

contact us within the applicable reporting period with the requested photographs/video and order information.

After verification, we will provide the remedy applicable under our replacement/returns policy and applicable law.

A genuine defect or seller error is fundamentally different from simply changing your mind after ordering.

10. CUSTOMER RESPONSIBILITY

Before placing your order:

CHECK THE PRODUCT.
CHECK THE DESIGN.
CHECK THE COLOUR.
CHECK THE SOFA CONFIGURATION/SIZE.
CHECK THE PRICE.
CHECK YOUR DELIVERY ADDRESS.
MAKE SURE YOU ACTUALLY WANT TO PURCHASE IT.

If you have any doubt, contact Arbourline Decor before placing the order.

DO NOT PLACE A COD ORDER merely to reserve a product or decide later.

Once a made-to-order product enters processing/production, cancellation for a simple change of mind will not be accepted.

STRICT LEGAL ACTION AGAINST INTENTIONAL COD MISUSE

Arbourline Decor takes intentional misuse of Cash on Delivery orders extremely seriously.

When you place an order, we incur actual costs to manufacture, stitch, prepare, pack and ship the product specifically against that order.

DO NOT PLACE AN ORDER UNLESS YOU SERIOUSLY INTEND TO RECEIVE AND PAY FOR IT.

If available evidence reasonably indicates that a customer has deliberately misused our ordering or COD facility—for example by providing false information, repeatedly placing non-genuine orders, intentionally inducing us to manufacture goods without an intention to accept them, or engaging in other deceptive conduct causing financial loss—Arbourline Decor reserves the right to initiate appropriate legal proceedings as permitted by applicable law.

LEGAL ACTION MAY INCLUDE

Depending upon the facts, evidence, amount involved and remedies available under applicable law, Arbourline Decor may:

  • Issue a formal legal notice demanding payment/recovery of legally recoverable losses.

  • Initiate appropriate civil/recovery proceedings for documented financial losses.

  • Seek recovery of manufacturing, stitching, packaging, logistics and other amounts where legally recoverable.

  • Seek damages, costs and other appropriate relief available under law.

  • Submit relevant evidence to the appropriate police, cybercrime or other competent authority where the facts reasonably indicate an offence or fraudulent/deceptive conduct.

  • Provide relevant order, communication and transaction records to our advocates or appropriate legal authorities for investigation or proceedings.

  • Permanently blacklist/restrict the customer from COD and require prepaid payment for any future order.

EVIDENCE MAY BE PRESERVED

For legitimate dispute-resolution and legal purposes, and subject to applicable law, we may preserve relevant records including:

  • Order details and timestamps

  • Customer-selected product, size, design and colour

  • WhatsApp conversations

  • Order confirmation messages

  • Call/communication records where lawfully maintained

  • Photographs/videos of the prepared order

  • Shipping and tracking records

  • Delivery attempt information

  • COD and RTO records

  • Customer responses and refusal communications

Where legally permissible, such evidence may be relied upon in a legal notice, recovery proceeding, complaint, investigation or court proceeding.

YOU MAY BE HELD RESPONSIBLE FOR RECOVERABLE LOSSES

Where a customer's intentional or wrongful conduct results in legally recoverable financial loss, Arbourline Decor reserves the right to seek recovery of applicable amounts, which may include:

  • Manufacturing/material costs

  • Stitching/customization costs

  • Packaging expenses

  • Forward courier charges

  • Return/RTO courier charges

  • Other documented losses recoverable under applicable law

  • Legal costs where awarded or otherwise legally recoverable

Ignoring our calls, blocking our number, or refusing delivery does not prevent Arbourline Decor from preserving the order records and pursuing remedies available under law.

IMPORTANT WARNING

COD IS A PAYMENT METHOD. IT IS NOT PERMISSION TO PLACE NON-GENUINE ORDERS OR INTENTIONALLY CAUSE A SELLER FINANCIAL LOSS.

A genuine complaint regarding a defective, damaged, incorrect or otherwise legally non-conforming product will be handled under our applicable replacement/returns policy and consumer law.

However, where there is credible evidence of deliberate deception, repeated COD abuse, misrepresentation or other unlawful conduct, Arbourline Decor reserves the right to pursue the matter through the appropriate legal channel without waiving any rights or remedies available to us.

PLACE YOUR ORDER ONLY IF YOU INTEND TO RECEIVE AND PAY FOR IT.

FINAL DECLARATION

By placing an order with Arbourline Decor, the customer acknowledges that they are requesting us to process the selected product and that made-to-order/custom-stitched products may enter production promptly after the order is submitted.

The customer further acknowledges that:

COD IS A PAYMENT METHOD — NOT A FREE CANCELLATION FACILITY.

A CHANGE OF MIND AFTER PRODUCTION HAS STARTED DOES NOT AUTOMATICALLY ENTITLE THE CUSTOMER TO CANCELLATION.

DO NOT PLACE AN ORDER UNLESS YOU GENUINELY INTEND TO RECEIVE IT.

Arbourline Decor reserves all rights and remedies available under applicable law in cases involving deliberate misuse, misrepresentation or documented financial loss.

ARBOURLINE DECOR

Made After You Order. Please Order Responsibly.