Cancellation Policy

Arbourline Decor – Cancellation Policy

At Arbourline Decor, we strive to process and deliver your orders promptly. We understand, however, that there may be circumstances where you need to cancel your order. Please review our cancellation policy below for details on how we handle cancellations.

1. Order Cancellations

Pre-Shipment Cancellations:
If you wish to cancel your order, please contact us at support@arbourline.com or WhatsApp: +91 78419 93906 within 24 hours of placing the order.

Post-Shipment Cancellations:
Once your order has been dispatched, it cannot be canceled under any circumstances.

Note:
We do not accept cancellations based on subjective or lame excuses such as:

  • "I found a cheaper or better option elsewhere"

  • "I changed my mind"

By placing an order on our website or via WhatsApp, you are confirming that:

  • You have thoroughly reviewed the product details, selected your preferred design, color, and size

  • You are fully aware of our non-refundable and non-returnable policy for custom-made items

2. Non-Cancelable Items

The following items cannot be canceled once the order is placed:

  • Custom-made or personalized items (e.g., stitched-to-size sofa covers, WhatsApp orders with measurements/images)

  • Items purchased during sales or promotional campaigns

If a customer places a custom order via WhatsApp or our website and later cancels or refuses it after confirmation, it will be treated as fraudulent intent, and legal action including FIR under IPC 420, 406, and IT Act 66D may be pursued.

3. Cancellation at Time of Delivery (Doorstep Refusals)

If a customer refuses to accept a confirmed order at the time of delivery without valid justification, they are legally liable to pay the full order value including:

  • Custom manufacturing charges

  • Packaging and courier costs

  • Admin, operational, and service fees

Important:
We call or WhatsApp every customer after order placement to verify size, design, and dispatch approval. All call recordings and chat logs are securely stored as proof. Once confirmed, cancellations are not allowed.

Repeated avoidance, blocking communication, or creating excuses after confirmation will result in:

  • Legal action under applicable Indian laws

  • FIR and court proceedings for intentional business damage

  • Permanent blacklisting across courier/COD/payment platforms

4. Damaged Products – Replacement Only

If you receive a product that is genuinely damaged or defective, please notify us within 24 hours of delivery with clear photos/videos. Upon verification, we will arrange for a free replacement of the same item.

Please note:
We do not issue refunds for damaged items. Only replacements will be provided.

5. How to Request a Cancellation or Report an Issue

To request a cancellation (before shipping only) or report a damaged item:

Kindly include your Order Number, Full Name, and a clear explanation with proof for faster processing.

6. Changes to This Policy

Arbourline Decor reserves the right to update this Cancellation Policy at any time. Any revisions will be posted here, and your continued use of our services implies acceptance of the updated terms.

7. Cash on Delivery (COD) – Responsibility & Acceptance Policy

Cash on Delivery (COD) is provided solely as a convenience to customers and not as a right to refuse delivery.

By placing a COD order and confirming it via call or WhatsApp, the customer agrees to the following:

  1. Mandatory Acceptance After Confirmation
    Once a COD order is confirmed by the customer and dispatched, the customer is legally and contractually bound to accept the order upon delivery.

  2. Unavailability Is Not a Valid Reason for Cancellation
    Reasons such as:

    • Not being present at the delivery address

    • Traveling or being out of town

    • Change of plan after confirmation

    do not constitute valid grounds for refusal or cancellation.

  3. Customer’s Responsibility to Arrange Acceptance
    If the customer is unavailable at the time of delivery, they must:

    • Arrange for a family member, neighbor, or authorized person to receive the order, OR

    • Pay the COD amount digitally to the delivery agent and ensure acceptance of the parcel

  4. COD Refusal Equals Breach of Order Commitment
    Refusal to accept a confirmed COD order without seller fault results in:

    • Two-way courier charges

    • Custom manufacturing / stitching costs

    • Packaging, handling, and operational losses

    These losses are incurred solely due to customer non-compliance.

  5. No Right to Cancel at Doorstep
    There is no legal or contractual right to cancel a confirmed order at the time of delivery once production or dispatch has begun.

    • Restriction of COD availability for future orders

    • Order acceptance only via prepaid mode

    • Internal records for risk assessment

      Misuse of COD Facility
      COD misuse through repeated refusals or intentional avoidance may lead to: